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DCAA Strategies

Strategic Goals 2016 - 2021

G 1- Growth and Capacity

Capturing the full value as a global passenger, tourism, trade, cargo and logistic hub. Support the Aviation Industry to provide capacity and connectivity to meet economic and aviation growth plans

  • G1-1 Leverage Dubai as global aviation hub and support global connectivity.
  • G1-2 Maintain market share of travelers and increase traffic rights into and out of Dubai
  • G1-3 Optimize airspace & reduce barriers to its capacity
  • G1-4 Maintain the positive budget surplus achieved by DCAA

G 2- Sustainability & Responsibility

Achieve sustainable & socially responsible growth committed to safety, health, environment & security in a transparent, effective & commercially balanced regulatory framework

  • G2-1 Maintain a developed and flexible regulatory environment to meet future challenges
  • G2-2 Enhance happiness level of Dubai community & maintain their trust
  • G2-3 Accelerate community initiatives impacting sustainability.
  • G2-4 Enhance the sector oversight through integrated monitoring, auditing and spreading awareness

G3- Innovation and Excellence Services

Improving performance at all levels and leverage customers happiness through innovated processes, cost effective excellent services and enforcing innovation culture

  • G3-1 Invest in aviation technology and research to excel in our services.
  • G3-2 Establishing a performance based organization to deliver DCAA’s responsibilities assigned in its law of establishment No. 19 of 2010.
  • G3-3 Endeavor to achieve customer happiness.
  • G3-4 Enhance and deploy innovative ideas in DCAA
  • G3-5 Transform DCAA into a world-class smart civil aviation authority

G 4- People and The Leadership

Enhancing DCAA staff loyalty and empowering them through developing talent and inspiring leadership that motivates productivity, encourages innovation and rewards achievements

  • G4-1 Providing DCAA’s people with opportunity for learning, development and job advancement by participation and empowerment.
  • G4-2 Creating a positive environment that will allow DCAA people to continuously improve their efficiency and effectiveness.
  • G4-3 Accountable leaders that are able to understand the stakeholders needs, requirements and expectations and ensure their happiness.
  • G4-4 Commitment of leaders to build people’s professional capabilities, transfer knowledge and ensure an effective dialogue.
  • G4-5 Leaders creating a robust organizational governance and sponsoring successful change to achieve Dubai Strategy Plan 2021.

Strategic Goals 2013 - 2015

G 1- Growth and Capacity

Support the Aviation Industry to Provide Capacity, and connectivity and leverage existing assets to meet Economy and Aviation growth plans.

  • G1-1 Support & Maintain the current growth rate of passengers using DIA & MIA
  • G1-2 Support & Maintain the current growth rate of Cargo using DIA & MIA
  • G1-3 Maintain market share of travelers and Increase traffic rights to and out of Dubai

G2-Capabilities

Build & Retain Capabilities for aviation sector, and offering career opportunities for UAE Nationals.

  • G2-1 Increase Employee Satisfaction level
  • G2-2 To provide sufficient training program for Employees who achieved less than 3 in the employees performance appraisal
  • G2-3 Increase growth rate percentage of UAE Nationals in Aviation Specialization

G3- Customer

Providing and creating customer – focused, efficient, and cost effective services.

  • G3-1 Increase DCAA’s Customers satisfaction & maintain their loyalty.
  • G3-2 Improve DCAA facilities usage & Reduce systems downtimes
  • G3-3 Improve Service efficiency & effectiveness

G4-Sustainability

Ensure sustainable & socially responsible growth committed to safety, health, environment & security in a transparent, effective &commercially balanced regulatory framework)

  • G4-1 Maintain a developed and flexible regulatory environment to meet the challenges of the future
  • G4-2 Increase the satisfaction level of Dubai community & maintain their trust
  • G4-3 Support to achieve zero fatal accidents in Dubai Aviation for the period (2010-2015)
  • G4-4 Support the strive to comply with national and international regulations.

G5- Growth

Capturing the full value potential as a global passenger, tourism, trade, cargo and logistic hub

  • G5-1 Optimize annual operating costs & expenses.
  • G5-2 Optimize DCAA revenues whilst reducing its OPEX.
  • G5-3 Maintain the positive budget surplus achieved by DCAA
  • G5-4 Support Initiatives that promote Passenger Stay in Dubai
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Strategic Stakeholders

"DCAA maintains business relationships with a large number of strategic partners internally and externally, locally and globally, within the government, private and community sectors"

Airlines

  • Emirates airline
  • The flydubai

Services / joint operations

  • general civil aviation authority
  • Dubai air navigation services
  • Dubai Police
  • Department of Economic Development -Dubai
  • Dubai municipality
  • Dubai Airport Free Zone
  • Department of Tourism and Commerce Marketing
  • Dubai Statistics Center
  • Dubai Customs

International organizations

  • International Civil Aviation Organization (ICAO)
  • International Air Transport Association (IATA)

Memoranda of Understanding

  • Dubai Airports
  • Mohammed bin Rashid School of Government
  • Dubai creative clusters authority
  • Ndae_Professional Communication Corporation
  • Aero gulf Services
  • Emirates Aviation Services
  • Heli Dubai
  • JET-OPS FZE
  • Lind strand Balloon Me
  • Presidential Guard, Group 18 ,VIP Flight

PARTNERS FOR EXCELLENCE

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