To Ask Specific Question
To register a complaint against an airline or a travel agency, you should use the e-complaint mechanism through the link
https://ecomplain.dubai.gov.ae . At the time or registering a complaint, you should ensure that all supporting documents related to the complaint are attached with your complaint.
The required documents vary on the type of activity for which you are seeking a NOC. (Please view the service manual).
The time varies according to the type of activity. (Please view the service manual).
Yes, once the payment is processed.
A) As per the approval process, the approval granted for a non-commerical aircraft is valid for 72hrs from the Estimated Time of Arrival (ETA) of the aircraft. In case of commercial flights it is valid for the Estimated Time of Arrival (ETA) only. In both cases date and time can be changed multiple times. Landing Permit has to be re-validated as per the revised timing.
Operator must obtain slots for the new time of arrival and departure all the time.
A) In case of any changes in the date of shipment, new request made online.
A) Use the same process applicable to obtaining a No Objection Certificate for the Carriage of Dangerous Goods Shipments, but keep the "Dangerous Goods details" blank.
A) it's a printable electronic certificate.
A) Once you have registered and received your briefing, you will be given a booklet that clearly shows where you can fly, the sensitive areas and the no fly zones. This booklet will be sent through email to the Visitors or non-residents prior to their arrival in UAE.
A) Registrations for drones (Unmanned Aerial Vehicle (UAV) / Unmanned Aircraft Systems (UAS)/ Remotely Piloted Aircraft Systems (RPAS)) can be done through the DCAA website (www.dcaa.gov.ae). Firstly, you need to login with your username and password; if you don’t have one, please use the ‘new user? Register here’ option. Once you have logged in, you will find a Unmanned Aerial Vehicle (UAV) / Unmanned Aircraft Systems (UAS) / Remotely Piloted Aircraft Systems (RPAS) Registration icon on the e-services dashboard. Please ensure that you submit all the documentation stated in the registration process.
A) Drone operators must be 16 years or older. Children under 16 must be supervised by a registered adult.
A) Visitors to Dubai or non-resident customers can apply through the website. Please include as much documentation as possible (we realize that you don’t have an Emirates ID). You must provide confirmation of your skill by attaching a training certificate.
A) Professional – for use by professional drone racers Hobbyist – used for recreational purposes Commercial – for business use Government – for use by government departments Temporary Commercial – for businesses who wish to use a foreign operator for a limited time Freelance – Individuals who are not employed by a single company but use for commercial purposes.
A) Residents: You will need to submit your passport and visa copy, a photo (passport size), a copy of both sides of your Emirates ID, a photo of the Remotely Piloted Aircraft Systems (RPAS) serial number, and a copy of your training certificate. Visitors: You will need to submit a copy of your passport, photo (passport size), a photo of the Remotely Piloted Aircraft Systems (RPAS) serial number, and proof of skill (training certificate). Commercial/Temporary Commercial: In addition to the documents required for residents, you shall attach a copy of your trade license and insurance.
A) We cannot register your drone until you have successfully passed the operator training. For residents, you may train with, either, Sanad Academy or Exponent. You can contact either of these at www.sanadacademy.ae or www.exponent-ts.com. For foreign visitors, please attach your training/authority certificate to your registration.
A) All visitors to Dubai who pass through immigration and customs are most welcome to bring their drone provided you register with us before you arrive. You may be asked at customs for your “No Objection Certificate” obtained from us. It may take up to 10 working days for approval, so please allow for this time period in your planning.
A) All visitors to Dubai who pass through immigration and customs are most welcome to bring their drone provided you register with us and present the “No Objection Certificate” issued to you to the customs (should they ask). Visitors who are on transit and do not leave the airport are not required to register.
A) Approximately 5-10 working days.
A) You will receive an email advising that your registration card is ready. Please collect it from our office in Dubai International Airport Terminal 1 between Sunday – Thursday 0730H to 1430H (Greenwich Mean Time (GMT)+4). Please allow 45 minutes as you will receive an operators briefing upon collection. Foreign visitors will have their letter emailed to them.
A) It is preferred that the applicant collect the card. If you wish to have someone else collect it on your behalf, then that person must present the applicant’s original (not copy) Emirates ID and letter or email (from the registered email address) from the applicant advising that they have sent a representative. The representative shall be responsible for passing on the operator’s brief to the (applicant).
A) NO. Your DCAA registration is only for use in the Emirate of Dubai.
A) Your registration is valid for 1 year unless otherwise stated.
A) Remotely Piloted Aircraft System
A) Customs will advise you to contact the DCAA. Please email us at ‘firstname.lastname@example.org’ with your request. You must attach the Customs Detained Items receipt, your purchase invoice, the airway bill, copy of your passport details and residence visa (for non-nationals) copy, and a copy of both sides of your Emirates ID. Once we review your documentation and are satisfied, you will be issued an No Objection Certificate (NOC) letter to be given to the Customs. Once you have your drone, you will be required to register it with us.
A) The supplier has to register through the DCAA website www.dcaa.gov.ae by clicking on “Register Here”, then to enter your chosen Username and Password, and e-mail. After receiving registration confirmation, enter the website and click on the icon “E-supplier Registration Services”, and click on “new supplier registration request”. Complete the registration process and submit fees payment.Once the process is completed you are registered.
A) Visit the DCAA website www.dcaa.gov.ae and obtain a user name and password, then apply for the desired service and make the payment online.
A) Payment can be done in different electronic modes such as Credit Card, e-Dirham G2, Direct Debit and One Click Pay. The different credit cards that can be used are (Visa, Master Card, American Express, JCB)
A) NO, only online payments are accepted.
A) We will announce it before summer vacation in our official website.
A) Currently we can't provide sponsorship.
A) Annual reports of the DCAA are uploaded in the DCAA website www.dcaa.gov.ae. Click on “Media Center” icon and click on annual report to download..
Dubai Civil Aviation Authority هيئة دبي للطيران المدني